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Dedicated to Quality
At SEFC we provide a fully recognised and properly regulated service. We are licensed to offer fertility treatment and medical care by the Human Fertilisation and Embryology Authority (HFEA) and the Care Quality Commission (CQC).
Quality is a byword in everything we do. We rigorously observe the highest standards in all our procedures and services – a dedication and pride demonstrated in our accreditation to the ISO 9001:2008 standard which we have successfully held since 2006.
Managing complaints
We recognise that infertility treatment can be extremely stressful for patients and do everything possible to ensure our services are delivered in the most sensitive and considerate way. However, if you experience a problem, we ask that you inform us immediately so we can do everything we can to put it right. Whatever the issue, we will respond to your concerns promptly, considerately and courteously. In dealing with complaints we follow the SEFC Complaint Managment Procedure which is approved and audited by both our Regulators.
For our complaints policy, please call us at the clinic on 01892 612650 or Email your query by clicking here.
Patient Satisfaction Survey
One of the many ways we try to access patient satisfaction with our survey programme of surveys and questionnaires several times through the year, you may, be invited to complete one of these documents.
We understand there is never a good time to complete yet more forms however we really value your assessment of our services. So we may continue to find ways of improving our services. Of course, often patients have very positive comments which our staff particularly finding rewarding to read.
Patient Feedback
We are constantly seeking to improve our patient care and facilities and would like to ask for your help. If you have any comments or suggestions which will enable us to learn from your experiences we would be very grateful.
As you can imagine, each of us at the Clinic has a part to play in delivering this service to you. If any member of our staff has earned your particular appreciation, we would be very pleased to pass on your compliments and recognise their achievements.
Patient Feedback Forms can be found in the waiting room along with the confidential Responses Box. Alternatively you can download the form by clicking here and returning it by post.
Many thanks for your time.
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South East Fertility Clinic Ltd, Amberley House, 9 Queen's Road, Tunbridge Wells, Kent TN4 9LL
Directors: Mr M Wilcox , Mr M Rimington & Mrs R Hardy. Registered in England & Wales. Company No: 6546136